Frequently Asked Questions


Neuromonics FAQ

A collection of most frequently asked questions by our customers about Neuromonics Tinnitus Treatment, if your personal question is not covered here, please contact us for an individual consultation...

I have been told there is nothing that can be done for tinnitus. What has changed?

Over the years, the understanding of causes and factors that contribute to tinnitus perception and disturbance improved tremendously. It is now understood that tinnitus is not a hearing problem, but a neurologically-based condition.

With this understanding, the Neuromonics Tinnitus Treatment stimulates the auditory pathway (using customized music and broadband noise) with the intention of promoting new neural connections that allow the brain to help filter out the tinnitus perception, thus reducing the disturbance and impact of tinnitus.

How successful is Neuromonics (NTT)?

Clinical studies and usage world wide, has shown that Neuromonics has a success rate of 90%. for suitable candidates This far exceeds any other tinnitus treatment methods like music therapy, tinnitus masking, medication or counselling. Over 2,000 of suitable candidates in the world have been treated with Neuromonics, 90% of them successful.

What do you mean by successful?

At the end of the treatment program of 6 months, 90% of suitable candidates have said that the tinnitus has reduced to the point where the quality of their life, is good.

Is it a masker? Is it music therapy? Is it counselling? Is it a hearing aid? Is it tinnitus retraining therapy (TRT)?

Neuromonics is none of this. Neuromonics is a completely different format of treating tinnitus. All the above systems do not have more than a 30% success rate in treating tinnitus. That is what makes Neuromonics so good now.

How does NTT work? What is the difference between NTT and others?

The main difference with NTT with others, is NTT uses a combination of many different tinnitus treatment therapies, and adds something new:

It treats the patient through the psychological (issues regarding personality and how the patient cope with the tinnitus), neurological (brain function), auditory (ear function).

Through the use of customised music and broadband noise, we hope to retrain the brain to get use to and be less sensitive to the tinnitus sound, eventually the patient’s disturbance level (i.e. patient’s perception of the ringing sound) is reduced to a manageable level or disappear completely for some

How long does Neuromonics Tinnitus Treatment (NTT) take to be effective?

Patients will see immediate relief when they are listening to the music. Most patients experience a reduction in the disturbance level within 8 weeks of the treatment. This is a good indication that by the end of the 6 month therapy, there will be very significant improvement.

The whole therapy takes about 6-8 months and the patient can schedule to use it at home or at work everyday. It is easy to use and you can use it while reading, working, cooking etc except watching TV, driving and bathing. As long as you are awake and using the device, it is considered as the treatment.

Does that mean if I stop using it, the tinnitus will come back?

NO! You will not need to use the NTT device forever! You only need to use it for 6 to 8 months depending on individual’s progress. However, we advise you to use it in a maintenance stage whereby you only have to use it for 2-4 hours a week instead of daily. We have patients who like the music so much that they continue using it daily despite telling them that they do not need to use it anymore.

Do I have to be present at your centre for the assessment?

You need to be present physically in our shop (Singapore, Indonesia or Malaysia) for the assessment as we will need to conduct a series of test for you.

What is the whole process for NTT?

We first identify the profile of your tinnitus through a hi-frequency hearing test and a thorough counselling and question session.

Using this information, we evaluate whether you are suitable for the NTT. If you fall into the suitable group, we immediately custom-make a microchip by Neuromonics laboratory in Australia. This microchip has your specific tinnitus treatment program inside. YOU CANNOT INTERCHANGE THIS CHIP WITH ANYONE ELSE OR IT WILL NOT BE EFFECTIVE!

Once the microchip is ready, we put it into the Oasis device, which plays the sound to you and you are fitted with the device. Your consultant will tell you how and when to use it.

You have to come back to us approximately 5-8 times throughout the 6 month treatment program. If there is a need to come back more than that, there will be no additional charges, as long as it is within the 6 month period.

How is the appointment schedule for Neuromonics Tinnitus treatment like?

1st Appointment – Introduction of the Treatment, Full audiological Tinnitus Assessment (results will be used to design a customized program)

2nd Appointment – Recap on the treatment process and guidance on how to gain the best results and handling

Start of Stage I: Pre Conditioning Stage (~12 weeks)

3rd Appointment – Progress Review, Counseling

4th Appointment – Progress Review (Transition from Stage 1 to Stage 2)

5th Appointment – Progress Review, Counseling

*More appointments might be scheduled in between, depending on individual’s progress

Can I have the Neuromonics Tinnitus Treatment even if I use a hearing aid?

Yes. It is possible to use the Neuromonics device independently of your hearing aid during quiet times like reading or trying to sleep. Your clinician will be able to work out the most appropriate timing with you. You may have an improved ability to use your hearing aid after completing the Treatment, as your loudness sensitivity is likely to improve.

Please note that hearing aids are designed to amplify sound that may improve specific kind of hearing loss. Because hearing aids amplify sound, the amplification may mask tinnitus; however, the masking is not a long-term improvement for tinnitus disturbance. If the tinnitus can be addressed and improved, a new hearing evaluation is recommended to understand if there is a hearing loss that should be treated with hearing aids.

Can I just purchase the Neuromonics device by itself?

No. The Neuromonics device is a Class II medical device, regulated by the FDA and requires a prescription from a trained clinician. In addition, through research and clinical trials, it has been shown that in order to get the full benefits of the Neuromonics Tinnitus Treatment, a program of support, monitoring, and education is required.

The Neuromonics Tinnitus Treatment is designed specifically to target the neurological processes of tinnitus, specifically its auditory, attentional and emotional aspects. The Neuromonics Treatment regimen is customized to each patient’s unique hearing and tinnitus profile and scheduled appointments are required to complete the treatment.

Why is the Neuromonics Tinnitus Treatment so expensive!!

NTT was developed across countries including USA and Australia. The research process was very thorough and took many years to complete. That is why it is so effective.

This is a treatment that is meant for very serious tinnitus cases. If you only have mild tinnitus and can live with it, THIS TREATMENT IS NOT MEANT FOR YOU. But if you are having a serious disturbance in your quality of life by your tinnitus, this is the correct solution.

If one calculates the average people spend on less effective treatments and the time these ineffective treatments take plus the emotional effects ineffective treatments have, NTT is very GOOD VALUE FOR MONEY. Especially considering, that in case you are not successful you can refund the device, minus the charge for the program (chip) and the treatment and assessments.

What if the Treatment does not meet my expectations?

The results from your assessment visit will allow us to determine if you are a suitable candidate for the Neuromonics Tinnitus Treatment. A sense of relief while using the treatment may be achieved within 70 days of your fitting appointment. If the Treatment does not meet your expectations, your clinician will take a multi-stepped approach to troubleshoot your situation and try to adjust. Your clinician will analyze your usage data report to monitor how and when you are using the device and we will also monitor the function of the device.

If it is determined that this is not the best treatment for you, Neuromonics does offer a return option.

What is the Return Guarantee?

An option to active the refund within 10 weeks (70days) is available for a charge of RM5,040 from the date of invoice

This charge is inclusive of the Audiological Tinnitus Assessment, creation of individual program and follow up appointments.